Processing time: 1–2 business days (Monday to Saturday).

Transit time: 7–15 business days depending on destination (Monday to Saturday).

Estimated total delivery time: 8–17 business days.

You have 14 days from receipt to return your item.
To request a return, contact us at contact@eclores.com

A flat delivery rate of £2.95 applies to all orders, regardless of order value.

Although this is very rare, if a product arrives broken or damaged, please contact us with a photo at contact@eclores.com
We will resolve it promptly.

Yes. You have 14 days from receipt to return your item if it is not right for you.
Contact us at contact@eclores.com for return instructions.

If your order has not yet been dispatched, we can modify or cancel it.
Please contact us as soon as possible after placing your order.

This depends on the model.
The information is available on each product page in the Specifications section.

Yes. All our pendant lights are CE certified and tested to meet safety requirements.

We work with professionals to ensure accurate, true-to-life imagery.
Depending on your screen settings, a slight colour variation may occur.

Email: contact@eclores.com
Form: via our Contact page
We aim to respond within 24–48 hours on business days.